Refund policy

Plenny Refund & Return Policy

At Plenny, we want you to love our products as much as we do. With that said, it may take longer for some products to take effect depending on a variety of factors including weight, age, magnesium deficiency, and proper usage.

For help, please connect with us at hello@plenny.co. Provide your order number and any questions or specifics on why you are not satisfied. We are always working to improve our customer experience in any way that we can!

Items Not Eligible for Return or Exchange

Plenny will not accept returns or exchanges for the following:

  • Opened or used products (for hygienic and safety reasons
  • Items that have already been shipped from our facility
  • Items purchased from a third-party website

Damaged Items — Refunds & Exchanges

If your item arrives damaged or in unusable condition, and we are notified within 7 days of the item being marked as delivered, refunds and exchanges will be honored.

To qualify, please email hello@plenny.co with images of the damaged item and your order number. We’ll be happy to make it right!

We monitor returned items and maintain the right to deny service, returns, and refunds to individuals who misuse or exploit our policies.

Returned to Sender Policy

If a package is returned to us by the carrier (due to an incorrect address, refusal of delivery, unpaid customs fees, or any other reason), the order will be refunded only if the package is unopened and in its original condition upon return.

Please note:

  • The original shipping charge will be deducted from your refund, as it is non-recoverable.
  • If your order was shipped with free shipping a $5 restocking fee will apply 
  • If you'd like your order reshipped, a new shipping fee will apply.

We encourage customers to double-check shipping information and be aware of any potential customs/import fees for international orders to avoid delivery issues.

Order Cancellations

Orders may only be canceled or modified within 1 hour of being placed. After this window, we cannot guarantee changes due to our fulfillment schedule.

Shipping Delays

Plenny is not responsible for shipping delays caused by carriers, weather, or customs processing. Once your package leaves our facility, shipping timelines are out of our control.

International Orders

International customers are responsible for any customs duties, taxes, or brokerage fees imposed by their country. These fees are:

  • Not included at checkout
  • Not collected by Plenny
  • Non-refundable, even if the package is refused or returned to sender

Lost or Stolen Packages

Plenny is not responsible for packages marked as delivered by the carrier. If your package is missing, please file a claim directly with the shipping carrier. We’re happy to assist where we can, and we recommend using a secure delivery location.

Final Sale Items

The following items are final sale and not eligible for returns or refunds:

  • Promotional items
  • Discounted bundles
  • Limited-edition products